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Any reference to “we”, “our” or “us” in this Complaints Procedure shall mean The Debt Advice Service, which is a trading name of BHDB Associates Ltd.

BHDB Associates Ltd is a company incorporated in England and Wales, with company number 10534486 and having its registered office at 18-19 Salmon Fields Business Village, Oldham, England, OL2 6HT

BHDB Associates Ltd is registered under the Data Protection Act 2018 with the Information Commissioner’s Office (the, “ICO”). ICO Fee Payer Register Number: ZA542533

The Debt Advice Service provides debt solution information in anticipation of the appointment of Jason Bowen who is authorised to Act as an Insolvency Practitioner in the UK by the Institute of Chartered Accountants of Scotland (ICAS). Licence no. 22150

The following complaints procedure is made available to every customer upon request, it is published on the company’s website, and is included in a summary form in our customer documentation.

We are committed to resolving complaints as quickly as possible. In the event you are unhappy with our services and wish to make a complaint, please follow the appropriate procedure.

If you have a complaint about the service provided by Us then you can contact us in any of the following ways:

By post to:

The Debt Advice Service
Unit 6 Mills Hill Works
Corbrook Road
Chadderton
OL9 9SD

By email to:  info@thedebtadviceservice.co.uk

Or you can call us on 01706 404143

We will acknowledge receipt of the complaint within three working days and we will respond to your complaint in full within eight weeks. If we require any further information from you while we investigate your complaint, we will contact you.  If your complaint is complex and will take longer than 8 weeks to investigate then we will keep you updated of the progress while we investigate.

the-money-advice-service

To find out more about managing your money and getting free debt advice, visit www.moneyadviceservice.org.uk, an independent service set up to help people manage their money.