The Debt Advice Service
  • 1. Introduction

    This document sets out the obligations of Our Company with regard to anti-bribery.

    Our Company is committed to the practice of responsible corporate behaviour and to complying with all laws, regulations and other requirements which govern the conduct of our operations.

    Our Company is fully committed to instilling a strong anti-corruption culture and is fully committed to compliance with all anti-bribery and anti-corruption legislation including, but not limited to, the Bribery Act 2010 (“the Act”) and ensures that no bribes or other corrupt payments, inducements or similar are made, offered, sought or obtained by us or anyone working on our behalf.

    Who does this Policy apply to?

    This Policy applies to all Our Company employees, workers, contractors, agency workers, consultants, interns, volunteers, partners and directors, (together referred to as ‘Employees’ or ‘you’).

    Who is responsible for anti-bribery at Our Company?

    Our Company has appointed a Compliance Director, Chris Foster who is responsible for overseeing & advising Our Company on and administering compliance with this Policy and the Act.

    All Employees at the Company have a responsibility to ensure that the Act is adhered to and bribery does not take place.

    If you are in any doubt about anti-bribery, or if you have any concerns or questions in relation to the operation of this Policy, you should seek advice from Our Company Compliance Director, Chris Foster, chris.f@thedebtadviceservice.co.uk.

    For all Employees of Our Company, failure to comply with this Policy and/or with the Act may result in:

    • disciplinary action which may include dismissal; and
    • criminal penalties under the Act which may result in a fine and/or imprisonment for up to 10 years.

    For Our Company, any breach of this Policy by any employee or business associate may result in:

    • Our Company being deemed to be in breach of the Act;
    • Our Company being subject to fines; and
    • Our Company suffering negative publicity and further associated damage as a result of such breach.


    Bribery is defined as the giving or promising of a financial or other advantage to another party where that advantage is intended to induce the other party to perform a particular function improperly, to reward them for the same, or where the acceptance of that advantage is in itself improper conduct.

    Bribery is also deemed to take place if any party requests or agrees to receive a financial or other advantage from another party where that advantage is intended to induce that party to perform a particular function improperly, where the acceptance of that advantage is in itself improper conduct, or where that party acts improperly in anticipation of such advantage.

    Bribery of a foreign official is defined as the giving or promising of a financial or other advantage which is intended to influence the official in order to obtain business or an advantage in the conduct of business unless the foreign official is required or permitted by law to be influenced by such advantage.

    Consequences of Bribery

    Anyone or any organisation found guilty of bribery under the Act may face fines and/or prison terms. In addition, high legal costs and adverse publicity are likely to result from any breach of the Act.

    2. Scope of Policy

    2.1 This Policy applies to all employees, agents, contractors, subcontractors, consultants, business partners, Appointed Representatives and any other parties (including individuals, partnerships and bodies corporate) associated with Our Company or any of its subsidiaries.

    2.2 It is the responsibility of all of the above mentioned parties to ensure that bribery is prevented, detected and reported and all such reports should be made in accordance with Our Company’s Whistleblowing Policy or as otherwise stated in this Policy, as appropriate.

    2.3 No party described in section 2.1 may:

    • Give or promise any financial or other advantage to another party (or use a third party to do the same) on Our Company’s behalf where that advantage is intended to induce the other party to perform a particular function improperly, to reward them for the same, or where the acceptance of that advantage will in itself constitute improper conduct;
    • Request or agree to receive any financial or other advantage from another party where that advantage is intended to induce the improper performance of a particular function, where the acceptance of that advantage will in itself constitute improper conduct, or where the recipient intends to act improperly in anticipation of such an advantage.

    2.4 Parties described in section 2.1 must:

    • Be aware and alert at all times of all bribery risks as described in this Policy and in particular as set out in the Due Diligence and Risks section of this policy;
    • Exercise due diligence at all times when dealing with third parties on behalf of Our Company; and
    • Report any and all concerns relating to bribery to the Compliance Manager / Compliance Officer or, in the case of non-employees, their normal point of contact within Our Company, or otherwise in accordance with Our Company’s Whistleblowing Policy.

    3. Facilitation Payments

    3.1 A facilitation payment is defined as a small payment made to officials in order to ensure or speed up the performance of routine or necessary functions.

    3.2 Facilitation payments constitute bribes and, subject to section 3.3, may not be made at any time irrespective of prevailing business customs in certain territories.

    3.3 Facilitation or similar payments may be made in limited circumstances where your life is in danger but under no other circumstances. Any payment so made must be reported to our Compliance Director as soon as is reasonably possible and practicable.

    4. Gifts and Hospitality

    4.1 Gifts and hospitality remain a legitimate part of conducting business and should be provided only in compliance with Our Company’s Gifts and Hospitality Policy.

    4.2 Gifts and hospitality can, when excessive, constitute a bribe and/or a conflict of interest. Care and due diligence should be exercised at all times when giving or receiving any form of gift or hospitality on behalf of Our Company.

    4.3 The following general principles apply:

    • Gifts and hospitality may neither be given nor received as rewards, inducements or encouragement for preferential treatment or inappropriate or dishonest conduct.
    • Neither gifts nor hospitality should be actively sought or encouraged from any party, nor should the impression be given that the award of any business, custom, contract or similar will be in any way conditional on gifts or hospitality.
    • Cash should be neither given nor received as a gift under any circumstances.
    • Gifts and hospitality to or from relevant parties should be generally avoided at the time of contracts being tendered or awarded.
    • The value of all gifts and hospitality, whether given or received, should be proportionate to the matter to which they relate and should not be unusually high or generous when compared to prevailing practices in our industry or sector.
    • Certain gifts which would otherwise be in breach of this Policy and/or the Hospitality and Gifts Policy may be accepted if refusal would cause significant and/or cultural offence, however Our Company will donate any gifts accepted for such reasons to a charity of the Senior Management Teams (SMT) choosing.
    • All gifts and hospitality, whether given or received, and over the value of £30, must be recorded in the Gift & Hospitality Register. Gifts of token value are excluded for this purpose (i.e. a simple pen from the client).

    4.4 The following lists exceptions to and are not classed as gifts:

    • Standard monthly commission payment schemes (as applicable).
    • End of year awards/discretionary performance bonuses offered via HR and paid out as part of the normal monthly pay (and shown on the relevant end of month wage slip).
    • Basic salary increase.
    • Any conference or training course attendance (authorised by the Senior Management Team and paid for by us).
    • Any company social activity, incentive or gift organised by us and offered to all staff.
    • Any prize offered as a result of a departmental competition, providing at least five people were eligible to enter and win.

    5. Charitable Donations

    5.1 Charitable donations are permitted only to registered (non-profit) charities. No charitable donations may be given to any organisation which is not a registered charity.

    5.2 All charitable donations must be fully recorded in Gift & Hospitality Register.

    5.3 Proof of receipt of all charitable donations must be obtained from the recipient organisation.

    5.4 Under no circumstances may charitable donations be made in cash.

    5.5 No charitable donation may be made at the request of any party where that donation may result in improper conduct.

    6. Political Donations

    6.1 Our Company does not make political donations and Our Company is not affiliated with any political party, independent candidate, or with any other organisation whose activities are primarily political.

    6.2 Employees and other associated parties are free to make personal donations provided such payments are not purported to be made on behalf of Our Company and are not made to obtain any form of advantage in any business transaction.

    7. Due Diligence and Risks

    The following issues should be considered with care in any and all transactions, dealings with officials, and other business matters concerning third parties:

    9.1 Territorial risks, particularly the prevalence of bribery and corruption in a particular country;

    9.2 Cross-border payments, particularly those involving territories falling under section 9.1;

    9.3 Requests for cash payment, payment through intermediaries or other unusual methods of payment;

    9.4 Activities requiring Our Company and / or any associated party to obtain permits or other forms of official authorisation.

    8. Compliance

    8.1 All staff will be required to complete Our Company’s internal Anti-Bribery Training within one month on commencing employment with Our Company. Annual refresher training will then be provided. Any small changes will be notified to all by email alerts and additional training will be provided where there are major changes to the Policy.

    8.2 The Compliance Director will be responsible for monitoring compliance with this Policy.

    9. Review

    This policy will be reviewed at least annually, or where there is a change in the business or a regulatory requirement.

    Policy last reviewed: 03/10/2023