The following complaints procedure is made available to every customer upon request, is published on the company’s website, and is included in summary form in our customer documentation.
We are committed to resolving complaints as quickly as possible. In the unlikely event that you wish to make a complaint, please put this in writing and send it to the following address: The Debt Advice Service, Unit 6, Mills Hill Works, Corbrook Road, Chadderton, OL9 9SD.
Additionally, you can call email us: [email protected] or call us on 01706 404143.
Our aim is to acknowledge receipt of your complaint and resolve this within three working days; If however, this is not possible we will respond to your complaint in full within eight weeks.
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:
The Financial Ombudsman Service,
If you want the Financial Ombudsman Service to look into your complaint, you can do so free of charge but you must contact them within six months of the date of any final response issued. Although there are time limits for referring your complaint to the Ombudsman, we will consent to the Ombudsman considering your complaint even if you refer the complaint outside the time limits.
The Debt Advice Service is a trading name of BHDB Associates Ltd which is registered in England & Wales, Registered Office: Prince of Wales House 18/19 Salmon Fields Business Village, Royton, Oldham, England, OL2 6HT
Company Number 10534486. ICO Registration Number ZA542533
The Debt Advice Service is an Appointed Representative (AR) of Pacific Financial Solutions Ltd. company number 09404359. Authorized and regulated by the Financial Conduct Authority, Authorisation Number. 688034. ICO Number ZA207735
To find out more about managing your money and getting free debt advice, visit Money Advice Service, an independent service set up to help people manage their money.